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Christchurch Earthquake Update

CHRISTCHURCH EARTHQUAKE - 28 FEBRUARY 12:30PM

OUR NETWORK IS OPERATIONAL
With some fantastic effort from both our Christchurch team as well as assistance from around our network, we have reinitiated our services in the Christchurch area. Our services and delivery standards to all other parts of New Zealand remain as per normal.

You will appreciate that within Christchurch we are still constrained by areas we cannot access as well not having a full complement of staff while many still struggle with the losses they have suffered.

As a result we would like to advise the following:

• Our short term delivery standard to Christchurch is next working day. Before sending any item please ensure you know the recipient is in an area that is unaffected. We will be publishing a map shortly with exclusion zones to add further clarity to this.

• If your item is urgent and you want to send it via CourierPost, please mark this as ‘Urgent - Christchurch’. This service is for business addresses only so first make sure that the business is open and we will prioritise this freight within the constraints of the network. Delivery outside of exclusion zones and our next working day delivery standard still apply.

• For any medical or time sensitive delivery requirements we would advise you to use Pace on 0800 501 502.

TO REDIRECT OR HAVE ITEMS RETURNED TO SENDER
If you have any items like this then please contact our call centre on 0800 268 743 to arrange. Any items being returned to sender will be done at no cost to you. However please be aware that due to the large volume of freight this process may take up to 7 days to complete.

COLLECTING ITEMS FROM OUR CHRISTCHURCH DEPOT
We are currently working to provide customers with the ability to pick up items from our Christchurch depot and this afternoon we hope to provide more information on when this will become available. 

MAP OF AFFECTED AREAS
Shortly we will be publishing a map of the exclusion zones, showing down to street level where access is not possible or prohibited. This map will serve as a great guide for those wishing to send items to Christchurch. For more information on essential services please click the links below:

If there are any out of the ordinary delays to our delivery, such as road closures, natural hazards, etc we'll let you know here first. Standard delivery issues will not be advised here.